Shipping policy

SHOTOKAN GARAGE: SHIPPING POLICY

1. PROCESSING TIMES

All orders for the SG-24 series are processed within 24–48 hours (excluding weekends and holidays). You will receive a notification email with your tracking number as soon as your machine has cleared our fulfillment center.

2. SHOTOKAN PRIORITY SENSITIVE SHIPPING

Because our RC units contain high-capacity Lithium-ion batteries, they require specialized "Sensitive" handling to comply with international air freight safety regulations.

• UK & Europe: 8–15 Business Days

• USA & Canada: 10–18 Business Days

• Rest of World: 12–20 Business Days

Note: These are estimates. While we aim for maximum speed, factors like customs clearance or local postal delays are outside our control.

3. TRACKING YOUR DRIFT MACHINE

Once your order has shipped, you will receive a tracking link via email. Please allow 48 hours for the tracking information to update as the package moves through the initial logistics hub.

4. CUSTOMS, DUTIES, AND TAXES

Shotokan Garage is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

5. DAMAGES & LOST PACKAGES

If you received your order damaged, please save all packaging materials and damaged goods, then contact us at sublimeaicontact@gmail.com with photos of the box and the unit.

We are not liable for any products lost or stolen after they have been marked as "Delivered" by the carrier. Please ensure your delivery location is secure.

6. INCORRECT ADDRESSING

If a package is returned to us due to an incorrect or incomplete address provided by the customer, the customer will be responsible for the redelivery costs. Please double-check your shipping details at checkout.